Privacy Policy

Young Brothers Hardwood Floors
Effective date: June 28, 2025
Applies to: youngbrothershw.com

This policy explains how Young Brothers Hardwood Floors (“Young Brothers,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit our website, contact us, request an estimate, or use our services. This policy is intended for U.S. visitors and customers.
This is a business template, not legal advice. Please have counsel review before publishing.

1) Who we are & how to contact us

Young Brothers Hardwood Floors is a flooring contractor serving the Denver-Boulder metro area.

Contact:

• Email: youngbrothershw@gmail.com

• Phone (primary): (303) 495-3630

• Phone (alternate): (720) 201-5194

• Mailing address: 1351 W 132nd Pl, Westminster, CO 80234

2) What this policy covers

• Our website and landing pages (including contact/estimate forms)

• Phone, text, email, and in-person inquiries and consultations

• Project fulfillment, invoicing, and customer support

• Our social media pages we control

This policy does not cover third-party websites or services we don’t control.

3) Information we collect

A. Information you provide directly

• Contact details (name, email, phone, address of project)

• Project details (room measurements, product preferences, photos you upload)

• Scheduling and communication preferences

• Billing information and payment method (processed by our payment provider; we do not store full card numbers on our website)

• Testimonials, reviews, or survey responses

B. Information collected automatically (website/online)

• Device and usage data: IP address, browser type, pages viewed, time on site, referring/exit pages

• Cookies or similar technologies for basic site functionality, analytics, and (if enabled) advertising/retargeting

C. Information from third parties

• Leads from referral partners, directories, or social platforms

• Public records or mapping tools to verify property details (e.g., city/county records)

4) How we use your information

• Provide estimates, schedule visits, and deliver our flooring services

• Send service communications (appointment reminders, updates, invoices)

• Improve our website, services, and customer experience (analytics)

• Protect our business and customers (fraud prevention, security, legal compliance)

• With your consent, send marketing communications (you may opt out at any time)

• With permission, feature before/after photos of completed projects for our portfolio (we avoid revealing precise addresses)

Legal bases for EEA/UK visitors only: performance of a contract, legitimate interests, consent, and legal obligations.

5) Cookies & similar technologies

We use necessary cookies for site operation and may use analytics cookies (e.g., Google Analytics) to understand traffic and performance. If we deploy advertising/retargeting cookies, we will present a consent banner with options. You can manage cookies in your browser settings. Do Not Track signals may not be recognized by all systems we use.
See our Cookie Policy for details.

6) How we share information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share information only with:

• Service providers (hosting, email/SMS, scheduling, CRM, analytics, payment processing)

• Subcontractors assisting with your project (only what they need to perform their work)

• Professional advisors (accounting, legal) and as required by law or to protect rights

• Business transfers (e.g., merger, acquisition) where information may be part of transferred assets

We require service providers to protect your information and use it only for our instructions.

7) Your choices & marketing

• Email/SMS: Unsubscribe via the link in marketing emails. For texts, reply STOP to opt out (message/data rates may apply). We’ll still send essential service messages (e.g., appointment times, invoices).

• Cookies: Manage via your browser or our site’s cookie banner (if present). See the Cookie Policy linked above.

• Portfolio photos: Tell us if you prefer your project not be featured.

8) Data retention

We keep personal information only as long as necessary for the purposes above, generally for the life of the customer relationship plus a reasonable period for recordkeeping, tax, and warranty purposes, then delete or de-identify it.

9) Security

We use administrative, technical, and physical safeguards appropriate to the nature of the data (e.g., access controls, encryption in transit, reputable vendors). No system is 100% secure; please contact us immediately if you believe your information has been compromised.

10) Children’s privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If we learn we have, we will delete it.

11) State privacy rights (including Colorado & California)

Depending on where you live and whether applicable thresholds are met under state law (e.g., Colorado Privacy Act (CPA), California Consumer Privacy Act as amended (CCPA/CPRA)), you may have rights to:

• Know/access the personal information we hold about you

• Request correction or deletion of your information

• Obtain a portable copy (data portability)

• Opt out of targeted advertising, the sale of personal information, or certain profiling

• Appeal a decision regarding a rights request (Colorado)

We do not sell personal information or share it for cross-context behavioral advertising.
To exercise rights, email youngbrothershw@gmail.com. We will verify your identity before fulfilling requests and respond within the timeframe required by law.

12) International visitors

If you access our site from outside the U.S., you understand your information may be processed in the United States, where data protection laws may differ from those in your country.

13) Changes to this policy

We may update this policy from time to time. The “Effective date” above shows the latest version. Material changes will be posted on our website and, where appropriate, sent to you by email.

14) How to contact us

Questions or requests about this policy or your information:
Email: youngbrothershw@gmail.com
Phone: (303) 495-3630 (alt: (720) 201-5194)
Mailing address: 1351 W 132nd Pl, Westminster, CO 80234